Frequently Asked Questions
Get answers to your questions about storage units, climate control, wine storage, and vehicle parking.
Where is Lock It Up Self Storage LLC located?
We are conveniently located at 7030 Manlius Center Road, East Syracuse, NY 13057, serving nearby neighborhoods including Manlius, DeWitt, and Syracuse. Our central location offers easy access from major routes like I-690, Route 81, and Erie Blvd.
What are the office hours?
Our office is open Monday through Friday, 8 AM to 5 PM, providing friendly support for all your storage needs.
What are the access hours?
Customers enjoy 24/7 access to their units, so you can reach your belongings whenever it’s convenient for you.
Am I required to store long-term?
No, we offer flexible rental options to fit short-term or long-term storage needs. You can rent only as long as you need.
What am I not allowed to store?
For safety and legal reasons, you cannot store hazardous materials, explosives, perishable items, or illegal substances in any of our units.
What unit size do I need?
We offer a variety of unit sizes, from small personal storage to larger units for vehicles or business inventory. Check our online size guide, or our team can help you choose the right size based on your items.
How do I pay my storage bill?
Storage bills can be paid easily through our online bill pay system, or in-person at our office during business hours.
How do I rent a unit?
Renting a unit is simple! You can reserve online through our website or call our office at (315) 953-2500 to speak with a storage specialist.
What documentation do I need to rent a unit?
To rent a unit, please bring a valid photo ID and a method of payment. Businesses may require additional documentation.
Am I able to purchase storage supplies?
Yes! We offer a variety of boxes, packing supplies, and moving materials to make storing your belongings easier.
What storage options do you offer?
Our facility provides climate-controlled units, wine storage, indoor vehicle parking, and traditional self-storage units to suit every need.
What security features do you offer?
We prioritize safety with fenced and gated access, security cameras, resident management, and secure units to protect your belongings at all times.